BetterHelp Therapy 2024 Review: Good, Bad & The Truth

Written By

Erica Barnes


Fact Checked

Betterhelp Review

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This extensive BetterHelp review explores everything you need to know – from signup and features to pricing, pros and cons, and how it stacks up against in-person therapy.

Seeking professional counseling but unsure where to start? Discover the ins and outs of BetterHelp, a leading online therapy provider connecting users with licensed counselors for virtual sessions.

Introduction to Online Therapy Platforms

Mental health issues affect over 50% of people at some point, yet close to 60% don’t receive treatment. Stigma, access barriers, and cost deter individuals from getting help.

Online therapy breaks down these obstacles through convenient, affordable virtual care – but how does it work?

Understanding Online Therapy

Online platforms like match clients with therapists for sessions via text, phone, video chat, or messaging.

  • Counselors are fully licensed, with ethical guidelines mirroring in-person therapy.

Virtual options trade some face-to-face benefits for flexibility and accessibility.

What is BetterHelp?

As a leading online therapy site, BetterHelp aims to optimize the convenience, accessibility, and affordability of mental health care.

  • Their large online therapist network, spanning various backgrounds and specializations, gets incorporated into each customized client match.

Read on for an extensive review of how BetterHelp operates and its solutions for common therapy roadblocks.

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betterhelp logo

4.5 (7,108+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 48 hours.

✓ Over 33K licensed professionals

✓ Financial aid available

✓ Subscriptions as low as $65/week, billed every four weeks

✓ Cancel plan or change therapist anytime

✓ 20% off your first month through Therapy Helpers

BetterHelp’s Offerings and Operations

BetterHelp isn’t just an app or website. It provides the full infrastructure and process for accessing virtual therapy. Here’s an in-depth look at how the platform works and stands apart from competitors.

BetterHelp’s Signup and Matching Process aims to make professional counseling easily accessible through digital means. Here is an overview of how the service functions:

  • Sign up: Users complete a questionnaire about their background, struggles, goals for therapy, and preferred therapist qualifications like gender, religion, specialty, etc.
  • Get matched: BetterHelp matches users with a licensed therapist based on the intake form within 48 hours.
  • Communicate: Users can message their therapist within the platform’s messaging system once matched.
  • Schedule video or phone sessions: Users can schedule live video or phone sessions with their therapist at the frequency they choose (weekly, bi-weekly, etc.). Sessions run from 30-45 minutes, depending on the plan selected.

Members also provide ongoing feedback to enable counselor reassignments if needed.

african american woman in professional outfit smiling in front of laptop

Robust and Diverse Network of Licensed Therapists

With over 33,000 providers across 50+ specialized areas – from depression and anxiety to career coaching, PTSD, trauma, and more – BetterHelp offers an exceptionally wide range of support.

  • Counselors have qualifications mirroring in-person therapists. Geographic location also gets factored into fits.

Flexible Communication Systems

Once matched, members can message, text, phone, video chat, or instantly message counselors through BetterHelp’s interface.

  • The choice of modalities, asynchronous options, and 24/7 platform enhances access and convenience.
  • Additional resources, like articles or progress tracking questionnaires, supplement sessions.

Pricing Details and Packages

From subscription costs to intro deals and cancellation policies, here’s what to know about investing in online therapy through BetterHelp:

Subscription Packages and Membership Plans

Users pay a monthly subscription for weekly live counselor sessions.

  • Plan rates range from $65 to $90 per week (billed every four weeks) depending on user location, session length needs, therapist credentials, and specialty.
  • Packages can get paused, changed, or canceled anytime.
  • Messaging: In between scheduled sessions, users can message their therapist anytime for guidance, check-ins, resources, or support. Therapists respond typically daily.
  • Switch therapists: Users can switch therapists at any time if the match does not seem like a good fit.
  • Group sessions: Weekly group classes are included in the plan.

Introductory Discounts for New Members

BetterHelp regularly offers special savings for new members, like a month at a reduced rate to trial the service. Discounts range from 10% to 20% off based on current promotions.

Comparing Value to Traditional Therapy

At $260-$360 per month, BetterHelp costs substantially less than the typical $100-$250 per in-person session equating to $400-$1000 monthly based on the same number of monthly therapy sessions.

  • Without transportation and other costs, virtual therapy maximizes affordability.
Review Of Betterhelp Therapy

How BetterHelp and In-Person Counseling Compare

Debating between modalities? This breakdown examines the distinctions:

BetterHelpIn-Person Therapy
SettingConvenience of home accessPhysical office visit
CommunicationMessaging, phone, video platform optionsIn-person conversation
AccessibilityAvailable anywhere with phone/internetLimited by location
Cost$65-$90 weekly$125-$250 per session fee
FlexibilityEasily change counselorsMore commitment to one provider
SessionsScheduled and on-demand options,
no cancellation penalties
Set calendar appointments. Cancellation fees.
From the table, it is evident that BetterHelp offers greater flexibility and affordability compared to traditional in-office counseling. But in-person is ideal for those with severe or complex cases.

Key benefits of BetterHelp

  • More affordable, lower cost
  • Saves time by eliminating commute
  • Convenient 24/7 access from anywhere with WIFI
  • Easy to pause, change, or cancel plans
  • Flexible messaging and live sessions

Key benefits of traditional therapy

  • In-person human connection
  • Body language and social cues
  • Accepts insurance coverage
  • Medication prescriptions
  • Easier to do group therapy or couples counseling

Ultimately, choosing between them depends on your specific situation, needs, and preferences.

Many find BetterHelp more convenient and budget-friendly, but traditional counseling still plays an important role, especially for those who prefer or require an in-office setting.

Ad, keeps our community free. Therapy Helpers does not accept money for reviews.

betterhelp logo

4.5 (7,108+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 48 hours.

✓ Over 33K licensed professionals

✓ Financial aid available

✓ Subscriptions as low as $65/week, billed every four weeks

✓ Cancel plan or change therapist anytime

✓ 20% off your first month through Therapy Helpers

Pros of BetterHelp’s Online Approach

Ready to learn about the biggest advantages of using BetterHelp vs traditional channels?

Convenience and Accessibility

With therapy at home on any device, BetterHelp minimizes commuting and logistics while expanding access for those lacking local options.

  • Counselors also have more broad availability.

Affordability and Subscription Flexibility

BetterHelp provides therapist access at a fraction of standard pricing through flexible subscription plans for those struggling with cost barriers to in-person care.

Diverse Communication Choices

With messaging, phone, video, and chat platforms integrated, BetterHelp accommodates different comfort levels and needs.

  • Asynchronous options like texting also widen convenience, with responses typically within 24 hours.

Factors to Consider Before Committing

Despite significant assets, virtual sessions also have some inherent limitations to weigh:

Therapist Fit and Getting Matched

Determining counselor compatibility lacks an initial face-to-face assessment, meaning connections may need refinement through the reassignment process.

Rapport Building and Interpersonal Nuance

Connecting with therapists exclusively online creates fewer interpersonal cues to build off compared to reading body language in physical settings.

Technical Difficulties and Equipment Requirements

Relying on tech always risks temporary glitches disrupting sessions. Having the right hardware helps minimize problems.

Reviews & ratings

Reviews affirm BetterHelp as a legitimate and beneficial online therapy option given its robust network of fully licensed counselors. found:

  • Over 75% of BetterHelp users felt their matched therapist addressed their needs.
  • Nearly 90% believed the presented counselors had impressive qualifications.
  • Around the same percentage were pleased with the range of pairing options.

Experts praise BetterHelp’s messaging system for enabling valuable ongoing support outside appointments.

However, some users felt:

  • Assigned therapists seemed impersonal and lacked understanding of their needs during sessions.
  • The quality didn’t always justify the cost due to overloaded counselors.
  • The emotional detachment and lack of in-person connection were unhelpful for their cases.

In summary, with over 6,700+ Trustpilot reviews and a 4.5-star average rating, BetterHelp often provides strong convenience, affordability, and therapist quality based on customer feedback.

For many, it lowers the barriers to accessing needed mental health care.
What Is Betterhelp

Final Verdict: Who is BetterHelp Right For?

Overall Assessment

For those open to virtual care, BetterHelp breaks down many barriers through affordable pricing, constant accessibility, and communication diversity. But sessions still differ from traditional talk therapy rapport.

Best If…

Consider BetterHelp if existing options are inaccessible or unaffordable. It’s also ideal for those at ease interacting online or preferring flexible scheduling.

May Not Be Ideal If…

In-person therapy rapport is essential to someone’s care or existing equipment can’t support a smooth experience. Weigh preferences and needs.

Parting Advice on Finding the Right Therapist

Comparing counseling formats is recommended to gauge fit. But most importantly – don’t let modality deter you from taking the first step and seeking help in some form. Prioritizing mental health through any channel leads to progress.


  3. Trustpilot reviews,
  4. Mental health & mental disorders: People.
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About the author

Erica Barnes

Erica Barnes

I’m an African American woman living in New York, with a Bachelor's degree in Communication. I’m passionate about researching mental health topics, spirituality, and breaking down stigma in my community. I’ve dedicated my life to shedding light on important issues surrounding mental health and working towards creating a more understanding and compassionate society. As a researcher at Therapy Helpers, I’m here to use my skills to educate and inspire others through insightful articles. Thank you for being here!Social

6 thoughts on “BetterHelp Therapy 2024 Review: Good, Bad & The Truth”

  1. I have had a mixed experience with BetterHelp. On the positive side, I really like the convenience of being able to message my therapist anytime about issues that come up day-to-day. The asynchronous nature of it fits better with my busy schedule. I also appreciated the initial questionnaire that matched me with a therapist specialized in my areas of concern.

    However, I have had some connectivity issues during video sessions, with lagging video or drops in audio. This can disrupt the flow of a session. Entirely possible it was due to my internet..

    Overall, BetterHelp provides a solid option for accessible therapy, but there are some tradeoffs compared to seeing someone in their office. For many people the convenience factor may outweigh the negatives, but it really comes down to your personal preferences and situation. I’d recommend giving any online platform a try before committing long term.

  2. Being able to message her about my week’s ups and downs was convenient and less emotionally draining than recounting everything verbally in a 50 minute session. My counselor also provided helpful perspectives and resources. However, I didn’t always get the depth of feedback I was hoping for over messaging.

  3. I feel this is among the most vital information for me. And i’m glad reading your article. However want to remark on few normal things, The website style is ideal, the articles is truly nice : D. Excellent task, cheers

  4. Cool take on the non-stop messaging therapy! I get why some folks wouldn’t dig it, but for me, it’s like writing in a diary with a therapist checking in. Helps me figure stuff out on my own time. But yeah, maybe not everyone’s BFF. If you need someone there ASAP or things are super messy, face-to-face therapy might be your jam.

  5. Ꮤow! In the end I got a bⅼog from where I be cаbaƅle
    of actᥙally obtain һelpful information concerning mу study and

  6. This review keeps it real on questions that still linger, like how solid their experts credentials are, specialties seeming hit or miss or whether online counseling lifts moods long term. That data needs some work for sure from what I’m reading here. But kudos to looking under the hood beyond the marketing promises. We ve all gotten burned buying on hype rather than substance before. Id say take their shiniest claims with a grain of salt, but don’t write ’em off completely either. The transparency helps us decide if it’s too good to be true or good enough to give an honest try on our own terms. But hey, with time the kinks get ironed out.


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