How Does BetterHelp App Work? [2024]

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Ramesh Kaur


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This comprehensive guide will walk you through everything you need to know about using the BetterHelp app for online counseling and therapy.

BetterHelp app: Getting Started

Signing up for BetterHelp is a breeze. Here is how:

1. Simply answer some questions on the BetterHelp app about your needs and preferences, like therapy goals, preferred communication style (video, chat, or phone), and any mental health concerns you’d like to address. 

2. BetterHelp uses a proprietary matching algorithm to pair you with a licensed counselor based on your preferences, desired specialty, and other attributes. Matching factors can include:

  • Therapist qualifications and expertise
  • Communication style
  • Availability and time zones
  • Cultural background
  • Gender
  • Religion

This tailored matching process helps ensure you’re teamed up with the right online therapist for your unique needs. No more endless therapist searches or awkward introductions!

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Try BetterHelp

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 48 hours.

✓ Over 33K licensed professionals

✓ Financial aid available

✓ Subscriptions as low as $65/week, billed every four weeks

✓ Cancel plan or change therapist anytime

✓ 20% off your first month through Therapy Helpers

Your Pocket Therapist: Communication That Works for You

Once matched to your therapist on the BetterHelp app (within 48 hours), you enter your own discreet “chat room” where you and your therapist can connect.

The magic of BetterHelp lies in its flexibility:

MessagingText, send voice notes, or share documents with your therapist anytime. Your therapist is just a message away and usually responds within 24 hours based on their availability.
Live individual sessionsBook weekly 30 or 45-minute video, phone, or chat sessions to discuss deeper issues or practice specific skills. Feeling anxious before a presentation? Schedule a quick video chat for some calming strategies.
Group sessionsConnect with others facing similar challenges in live, online group classes. Sharing experiences and building support networks can be incredibly empowering.

Beyond Sessions: Resources at Your Fingertips

BetterHelp isn’t just about scheduled appointments. It’s a comprehensive toolkit for your mental well-being:

  • Therapist profiles: Get to know your therapist’s background, experience, and approach before your first session.
  • Articles and exercises: Access a library of helpful articles and practical exercises on various mental health topics, from stress management to building healthy relationships.
  • Community classes: Connect with other BetterHelp users online in a moderated group class to share experiences and offer support.
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Benefits that Fit Your Life and Wallet

Here’s why BetterHelp is gaining popularity:

  • Accessibility: Get the support you need from anywhere, anytime, without leaving your home or facing scheduling hassles.
  • Discretion: Online therapy removes the stigma associated with traditional therapy, allowing you to seek help discreetly and comfortably.
  • Therapist choice: With a wide range of therapists available, you can find someone who understands your needs and fits your communication style.
  • Cost-effective: BetterHelp offers various subscription plans, often more affordable than traditional therapy.

A Few Things to Consider

While online therapy offers incredible benefits, it’s important to be aware of some limitations:

  • Technology dependence: A stable internet connection is essential for smooth communication.
  • Different therapy style: Online therapy can feel less personal than in-person sessions for some.
  • Diagnosis and medication: BetterHelp therapists cannot diagnose or prescribe medication.
  • Limited session duration: Weekly 30-45 minute sessions might not be enough for complex issues.
Your First Online Therapy: 7 Tips to Prepare

BetterHelp: Your Tailored Path to Well-being

Whether you’re facing a specific challenge or simply seeking to improve your mental health, BetterHelp is a valuable resource. 

  • It’s an app that empowers you to prioritize your well-being, one message, call, or video session at a time. 
  • So, take a deep breath, download the app, and discover the transformative power of online therapy on your own terms.

Remember, you’re not alone. BetterHelp is here to support you on your journey towards a happier, healthier you.

Looking for more mental health tips? Make sure to follow our Mental Health Board on Pinterest!

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About the author

Ramesh Kaur

Ramesh Kaur

As a medical professional, I am dedicated to improving mental health access and awareness in my community. As someone who has faced my own mental health challenges, I hope to help others on their journey toward healing and wholeness. There is still much work to do, but I am committed to helping my community develop greater understanding and support around mental health. Social

1 thought on “How Does BetterHelp App Work? [2024]”

  1. As someone with a busy schedule but struggling with some anxiety issues lately, I was attracted to the idea of trying online therapy via BetterHelp after coming across their website. As a tech-savvy millennial I’d prefer flexible options over traditional settings, but still wasn’t sure how the process would work or if it would feel “real” enough. This article did a great job of explaining BetterHelp’s approach and app capabilities!


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