How To Change Therapists On BetterHelp? [2024 Guide]

Written By

Saba Imran


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How To Switch Therapists On Betterhelp

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Finding the right therapist can be like finding a perfectly sized pair of jeans – comfortable, supportive, and feeling just right. But what if those jeans start to feel a little…off? 

Don’t worry; just like with clothes, it’s perfectly okay to switch therapists if you’re not feeling the click on BetterHelp.

Why Change Therapists?

Let’s be honest: chemistry matters. Sometimes, despite the best intentions, you and your therapist might not jell. It’s not a reflection on anyone’s character, just life’s little detours. 

Here are some common reasons why people choose to switch therapists:

ReasonEase of changing therapist
Lack of Connection: It feels like you’re talking to a brick wall, and there’s no real spark or trust.Easy
Mismatched Styles: Your therapist’s approach doesn’t resonate with you, or you feel like they’re pushing techniques that don’t feel right.Easy
Communication Difficulties: Misunderstandings, misinterpretations, or simply not feeling heard can create a frustrating disconnect.Easy
Shifting Needs: Your goals or priorities have changed, and your current therapist might not be the best fit for your new direction.Easy

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Making the Switch: A Three-Step Guide

Ready to switch things up? It’s easier than you think! Here’s a step-by-step guide to finding your new therapy bestie:

  1. Log into your BetterHelp account. Click on your profile picture in the top right corner, then scroll down to “Settings.”
  2. Navigate to “My Therapist.” This section displays your current therapist’s information. Towards the bottom, you’ll see a discreet but important button: “Request a New Therapist.” Click it!
  3. (Optional) Share Your Feedback. Briefly explaining your reason for wanting to switch can help BetterHelp match you with someone who’s a better fit. Don’t feel pressured to write a novel, though – a simple sentence or two will do.

Once you’ve confirmed your request, sit back and relax. BetterHelp will work its magic in matching you with a new therapist who aligns with your needs and preferences. 

Don't be surprised if they contact you within a few days with a new match!

Tips for a Smooth Transition

  • Be open and honest: Tell your new therapist about your experience with your previous therapist and what you’re hoping to achieve.
  • Give it time: Building rapport takes time, so be patient and allow your new therapist to get to know you.
  • Communication is key: If something feels off, speak up! Open communication is essential for a successful therapy journey.
Changing Therapists On Betterhelp

Alternatives to Consider

Before hitting the “New Therapist” button, consider these options:

  • Schedule a check-in session: Talk to your current therapist about your concerns. Often, open communication can resolve issues you might not have realized were there.
  • Explore different communication channels: Try video sessions if you’ve been sticking to messaging, or vice versa. Sometimes, a change in format can spark a new connection.

Remember, you’re in charge of your therapy journey. Don’t hesitate to make changes if you feel something isn’t working.

Finding the right therapist can be life-changing, so prioritize your comfort and progress.


Bonus Tip: If you’re still unsure about switching, remember this: BetterHelp offers unlimited therapist changes at no extra cost, so don’t be afraid to explore until you find your perfect match. Happy therapy!

Is it okay to switch therapists?

Looking for more mental health tips? Make sure to follow our Mental Health Board on Pinterest!

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About the author

Saba Imran

Saba Imran

I'm passionate about medical research and writing. I earned my Master's degree in Microbiology because I love learning about tiny microbes and how they impact health. With over 6 years experience as a healthcare researcher and medical writer, I've published many times in international journals. Participating in research projects has given me in-depth knowledge to make complex topics easy to grasp. In my free time, I volunteer at the community science museum to get kids excited about science and discovery. My goal is to take difficult concepts and make them understandable through meticulous research, hopefully benefiting people across the globe. I believe clear science writing can empower us all. Social

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