How Is BetterHelp Rated? A Balanced Look [2024]

Written By

Saba Imran


Fact Checked

betterhelp rating

Note: This post is supported by our readers and contains affiliate links, which will earn us a small commission at no extra cost to you. Therapy Helpers does not accept money for reviews.

For many seeking mental health support, online therapy platforms like BetterHelp are gaining traction. With their convenience and accessibility, they offer an alternative to traditional in-person sessions. 

But with any service, a question inevitably arises: how is BetterHelp rated? Understanding user experiences across various platforms can help you make an informed decision about your mental health care.

Breaking Down the Numbers

Before diving into specifics, let’s address the headline. On Trustpilot, boasts a solid 4.5 out of 5 stars based on over 6,900 reviews

The Better Business Bureau (BBB) further solidifies this positive perception with an A- rating. These scores paint a promising picture, but what do they really mean?

Understanding Rating Systems

Trustpilot focuses on consumer experiences, while the BBB evaluates a company’s business practices. 

Both offer valuable insights, but their focuses differ. It’s crucial to consider both sides of the coin, understanding that ratings can tell only part of the story.

Ad, keeps our community free. The perspectives presented on this website are genuinely our own and we do not accept money for reviews.

betterhelp logo

4.5 (7,344+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 48 hours.

✓ Over 35K licensed professionals

✓ Financial aid available

✓ Subscriptions as low as $65/week, billed every four weeks

✓ Cancel plan or change therapist anytime

20% off your first month through Therapy Helpers

A Category-by-Category Look

Let’s now dissect BetterHelp’s ratings under specific categories:

CategoryRating Insights
Therapist QualityUsers praise the expertise and care of therapists, but some note inconsistencies in finding the perfect match.
Platform UsabilityThe user interface is generally deemed intuitive and convenient, with occasional mentions of minor technical glitches.
Price and ValueWhile affordability is appreciated, some users question the cost-effectiveness compared to insurance-covered in-person therapy.
Customer ServicePrompt and helpful communication is appreciated, though some encounter delays or challenges with specific issues.

Positive Reviews: What Users Love About BetterHelp

  • Therapist Expertise: Users report feeling heard, understood, and guided by skilled and compassionate therapists.
  • Convenient Scheduling: Flexibility in appointment times and formats (video, phone, text) is a major advantage for busy individuals.
  • Accessibility: Breaking down geographic barriers, online therapy makes mental health support readily available, especially for those in remote areas.
  • Affordability: Compared to traditional therapy, BetterHelp’s subscription-based pricing can be more budget-friendly, especially for uninsured individuals.

Negative Reviews: Areas for Improvement

  • Finding the Right Therapist: Some users express difficulty in finding a therapist who perfectly aligns with their needs and personality.
  • Limited Appointment Options: While flexible, appointment slots, especially with preferred therapists, can sometimes be limited.
  • Technical Issues: Occasional glitches with video connections or platform functionalities can disrupt sessions.
  • Cost Concerns: Although generally considered affordable, some users compare online therapy’s out-of-pocket cost to insurance-covered in-person sessions, which may be cheaper in the long run.
how is betterhelp rated

Beyond BetterHelp: Exploring Alternatives

While BetterHelp enjoys positive ratings, understanding other options is crucial. Consider platforms like Talkspace, MDLIVE, and Cerebral, each with its unique features and ratings.

Ultimately, the best platform is the one that fits your individual needs and preferences.

Other Options

PlatformFeaturesPricingFinancial Aid
BetterHelpWeekly video or phone sessions, text messaging in between, journaling, progress tracking$65-$100 per weekAvailable based on qualifying factors
TalkspaceUnlimited text messaging, 4 live sessions per month$109-$129+ per weekAvailable to eligible users
MDLIVEVideo consultations, prescriptions if needed$89-$149 per sessionNone
CerebralVideo sessions$259-425 per monthNone
Table: Comparing therapy platform options
YouTube video
BBC Ideas: How does therapy work?

Making an Informed Choice

Ratings offer valuable insights, but the most important factor is your own well-being. Here are some tips for making an informed decision.


  • Identify your needs: Consider your budget, desired therapy format, and specific mental health concerns.
  • Research thoroughly: Explore different platforms, compare features, and read user reviews.
  • Utilize resources: Check out credible mental health websites like the National Alliance on Mental Illness (NAMI) for further guidance.

Always remember: Your mental health matters. Don’t hesitate to reach out for support, whether online or in person.

Saba Imran, Researcher

Important Resources:


BetterHelp’s ratings paint a generally positive picture, highlighting user satisfaction with therapist expertise, platform convenience, and affordability. 

However, acknowledging negative reviews and exploring alternative options allows you to make the most informed decision for your personal needs. Take your time, research thoroughly, and prioritize your well-being. 

Looking for more mental health tips? Make sure to follow our Mental Health Board on Pinterest!

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About the author

Saba Imran

Saba Imran

I'm passionate about medical research and writing. I earned my Master's degree in Microbiology because I love learning about tiny microbes and how they impact health. With over 7 years experience as a healthcare researcher and medical writer, I've published many times in international journals. Participating in research projects has given me in-depth knowledge to make complex topics easy to grasp. In my free time, I volunteer at the community science museum to get kids excited about science and discovery. My goal is to take difficult concepts and make them understandable through meticulous research, hopefully benefiting people across the globe. I believe clear science writing can empower us all. Social

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