Your Guide to Online Therapy: What to Expect for a Smooth Experience

Written By

Helen Kaminski, MSc

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A person sitting at a computer, with a calm and relaxed expression on their face. A virtual therapy session is taking place, with the therapist and client engaging in conversation through the screen

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Considering dipping your toes into online therapy? Many people are opting for this modern approach to mental health care.

Online therapy offers convenience and flexibility, making it easier to fit mental health support into busy lives.

Whether you’re at home or on the go, a therapy session can be just a click away. What should you expect from your first online therapy session?

It’s much like attending therapy in person but without the hassle of traveling or waiting in an office.

You simply log into a digital platform, speak with a licensed therapist, and address the issues that matter to you.

From video calls to messaging, there are multiple ways to connect, making it a versatile option for many.

One of the biggest advantages of online therapy is that it can blend seamlessly into your daily routine.

No need to worry about commute times or fitting sessions around a tight schedule.

Plus, it often costs less than traditional therapy, offering financial relief while ensuring you get the help you need.

The most important factor is that the client feels comfortable opening up to and connecting with the therapist.

One key advantage of online therapy platforms like BetterHelp.com is the ability to easily match to an ideal therapist and therapy type for you.

On their platform you can easily switch therapists if you do not feel your current match is optimal for no additional fee.

Highlights

  • Online therapy offers convenience, flexibility, and cost-effectiveness.
  • A first session involves logging into a discreet platform and speaking to a licensed therapist.
  • Multiple connection methods make online therapy versatile and easy to incorporate into daily life.


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Exploring Online Therapy: What Is It?

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Online therapy, also known as teletherapy or virtual therapy, has become popular due to its convenience and accessibility.

It leverages technology to provide psychological support from the comfort of home.

Defining Online Therapy

Online therapy involves mental health services provided over the internet. This can include video calls, phone calls, or even text messaging.

Teletherapy sessions are usually conducted through discreet platforms to help ensure privacy.

Regular appointments, just like in-person therapy, can be scheduled in advance.

The main appeal is the flexibility and ease of access, especially for people who might find it hard to attend traditional sessions in an office setting.

Experts recommend giving a therapist at least 3-5 sessions to establish rapport before deciding whether to switch.

Sylvia Morren, Licensed Psychologist

Types of Online Therapy

There are several types of online therapy available:

  • Video Therapy: Sessions are conducted using video calls, offering face-to-face interaction.
  • Phone Therapy: Therapy sessions carried out via phone calls.
  • Text-based Therapy: Communication happens through messaging apps or email.
  • Group Therapy: Conducted in a virtual setting where multiple participants engage together under the guidance of a therapist.

Telehealth platforms integrate these services, making mental health resources more accessible.

How Teletherapy Evolved with Technology

The rise of teletherapy can be linked to advancements in technology.

High-speed internet and smartphones with cameras have made virtual therapy feasible for many people.

During the COVID-19 pandemic, teletherapy became essential as in-person sessions were largely impossible.

This shift was pivotal in highlighting the flexibility and effectiveness of telepsychology and telemental health services.

Legal changes also allowed insurance providers to cover these services, making them more accessible to a broader population.

For more details on the challenges and benefits of this approach, check out this guide.

Getting Started with Online Therapy

A laptop open on a desk, with a person's hand reaching for the keyboard. A serene background with a cozy room setting

Starting online therapy can feel daunting but is quite manageable with the right preparation.

It involves picking a suitable platform, getting ready for your first session, and learning about privacy and discreetness.

A Few Examples of Licensed Therapists Available on the BetterHelp Platform

Photo of Iris Wilsek Meet Iris Wilsek, LCSW

I am a licensed Clinical Social Worker with two decades of professional work. My experience spans both inpatient and outpatient organizations, in addition to over 10 years of private practice. My certification in Cognitive Behavioral Therapy has aided me in assisting clients with a variety of issues, such as stress, anxiety, trauma and abuse, anger management, and depression. I strive to create a welcoming environment where my clients feel free to express their thoughts and feelings without fear of criticism.

Photo of Roseline Shofolu Meet Roseline Shofolu, LMHC

As a licensed professional, I have amassed 7 years of valuable experience in aiding clients with addiction-related issues. I prioritize creating a comfortable and judgment-free zone for clients to share their thoughts and emotions. It takes bravery to seek out therapy, so congratulations on taking the first step towards betterment!

Photo of Dr. Robert Cipriano Meet Dr. Robert Cipriano, Jr, Psy.D.,ABPP

Dr. Robert J. Cipriano Jr. is a licensed psychologist with 20 years of experience. He is certified in Police and Public Safety Psychology by the American Board of Professional Psychology (ABPP). Dr. Cipriano specializes in cognitive-behavioral therapy (CBT) and Eye Movement Desensitization and Reprocessing (EMDR) therapy for clients experiencing trauma. He has provided therapy and clinical services to trauma-intensive care units and inpatient behavioral health units at a major trauma hospital. Dr. Cipriano has also provided over 200 critical incident stress debriefings (CISD) and worked as a staff psychologist for a Crisis Negotiation Team for a large police department in the southeastern US.

Ad, keeps our community free. The perspectives presented on this website are genuinely our own and we do not accept money for reviews.

betterhelp logo
review

4.5 (7,802+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 24 hours.

✓ Over 35K licensed professionals

✓ Financial aid available

✓ Subscriptions as low as $65/week, billed every four weeks

✓ Cancel plan or change therapist anytime

20% off your first month through Therapy Helpers

Choosing the Right Platform

Choosing the right platform is key to a good online therapy experience. Different platforms offer diverse features, so he or she should consider what matters most.

Platforms like BetterHelp and Talkspace are popular choices. They provide a range of therapists with different specialties.

Consider the ease of use, cost, and the qualifications of the therapists available.

Verify that the platform you choose is HIPAA-adherent to ensure personal information is protected.

The user’s comfort with the platform can significantly impact their therapy success.

Setting Up for Your First Session

Before the first therapy session, setting up the space and technology is crucial. Ensure there is a quiet, personal space to avoid interruptions.

Test the internet connection, webcam, and microphone beforehand. Adjust the lighting so the face is well-lit, making communication easier.

Communication with the therapist is also important. Discuss any concerns or preferences for the session ahead of time.

This can include preferred communication methods and topics to focus on.

They may also ask about your symptoms and what led you to seek therapy in the first place. It’s essential to be honest and open during this process, as it will help the therapist understand your needs and provide appropriate recommendations.

Allen Fisher, Sr. Researcher

Understanding Privacy and Confidentiality

Privacy and confidentiality are essential in online therapy. Platforms should protect client information, and it’s important to understand how they do this.

Platforms should have a clear privacy policy detailing their data protection measures. They should adhere with laws and guidelines like HIPAA.

Ensure the online therapist maintains professionalism and clear boundaries. This builds trust and makes it easier to share personal thoughts and feelings.

Understanding these aspects can help feel more comfortable starting online therapy.

Therapeutic Process

A cozy room with a comfortable chair and a laptop on a table. Soft lighting and a peaceful atmosphere. A sense of calm and safety

Understanding what happens during online therapy sessions can help ease any anxiety or confusion.

Key elements include the structure of a typical session, building rapport with the therapist, and handling any technical issues that may arise.

What Happens in a Therapy Session?

In each session, the therapist and the client usually begin by discussing current concerns.

The therapist may ask about the client’s mood, thoughts, and any significant events since the last session. This helps to set the focus for the conversation.

Goal setting is a crucial part of therapy. Clients and therapists work together to define what they hope to achieve.

This could range from managing anxiety to improving communication skills.

The therapist will often provide tools and techniques tailored to the client’s needs, so it’s important to find someone who specializes in the specific issue you’re dealing with.

They may suggest coping strategies, mindfulness exercises, or cognitive-behavioral techniques.

These tools are intended to help clients manage their symptoms and progress toward their goals.

Building a Therapeutic Relationship

a person is sitting in a serene therapy room with beautiful picturesque outdoor view

A strong therapeutic relationship is vital. Trust and open communication between the therapist and client create a safe space for sharing and growth.

This relationship builds over time as the client feels more comfortable.

Therapists aim to be non-judgmental and empathetic, making clients feel heard and validated.

This encourages clients to be honest and open about their feelings and challenges. Regular sessions help in maintaining this relationship.

Consistency allows both the therapist and client to track progress and adjust strategies as needed.

It also reinforces the commitment to the therapeutic process.

Dealing with Tech-Specific Issues

Online therapy can come with its own set of challenges.

Technical issues like poor video quality or unreliable internet connections can disrupt the flow of a session.

It’s important to have a stable and reliable internet connection to avoid these interruptions.

Distractions are another potential problem. Unlike a therapist’s office, home environments can be noisy or chaotic.

Finding a quiet, isolated space for sessions can help minimize interruptions.

Both the client and therapist should be comfortable with the technology being used.

Knowing how to log in, adjust audio and video settings, and troubleshoot common problems can prevent technical difficulties from overshadowing the therapy session.

Keeping devices charged and having a backup plan can also help ensure that sessions go smoothly.

Evaluating Your Online Therapy Experience

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It’s important to evaluate your online therapy experience frequently.

This ensures you’re getting the most out of your sessions and that your mental health journey is productive.

Consider these key areas for evaluation:

Adjusting Therapy Methods and Therapists

Sometimes the initial method or therapist might not be the best match. It’s normal to adjust therapy methods or even switch therapists.

Look for signs of progress or dissatisfaction. If you feel your needs aren’t being met, bring this up with your therapist.

It’s also crucial to understand different therapy methods. Some approaches might work better for your specific concerns.

Don’t be afraid to discuss alternatives with your therapist for a better fit.

Ensuring Your Needs Are Being Met

Make sure the online therapy aligns with your expectations and needs. A good fit should make you feel comfortable, understood, and heard.

If you have specific concerns, address them directly with your therapist. They should be professional and responsive to adapt sessions to your needs.

Keep track of your goals and progress and have regular check-ins to review whether the therapy is effective.

This will help you understand if your needs are truly being met.

Feedback and Continuous Improvement

Providing feedback is essential. Honest, constructive feedback helps your therapist understand what works for you and what doesn’t.

Look for ways to continuously improve your sessions. This might involve adjusting the format, frequency, or style of your online therapy.

Make use of any feedback mechanisms provided by the therapy platform. This ensures you’re contributing to a productive and professional therapeutic relationship.

Don’t hesitate to ask for changes if something isn’t working for you. Check out our BetterHelp alternatives guide for other affordable therapy options.

Frequently Asked Questions

Customers gathered around a help desk, asking questions. A customer service representative patiently assists each person

Online therapy can feel a bit different from traditional in-person sessions.

These frequently asked questions explain how to prepare, what to expect, and how to get the best out of your online therapy experience.

How do I get ready for an online therapy session?

To prepare, find a quiet, private place for your session. Make sure your device is charged and has a stable internet connection.

Dress comfortably, like you would for an in-person session.

Can online therapy really help just like face-to-face sessions?

Yes, online therapy can be just as effective as face-to-face therapy. It offers the same type of support and allows for convenient scheduling.

Many people find it easier to open up in a familiar environment.

What should I anticipate during my initial virtual therapy meeting?

Expect to discuss your reasons for seeking therapy. The therapist might ask about your background and what you hope to achieve.

You’ll also learn how future sessions will be structured.

Are there any tips for making the most out of therapy through an app?

Use a notebook to jot down points you want to discuss during your session. Afterward, take a few minutes to reflect.

Following up with notes or goals can be helpful too.

What are some common differences between in-person and online therapy?

Online therapy can be more flexible with scheduling. You might feel more relaxed at home.

However, it can lack the personal touch of in-person sessions, like body language cues.

What are the technical requirements for attending therapy online?

You need a device with a camera and microphone, like a smartphone or computer. A stable internet connection is crucial to avoid interruptions.

Some platforms may require downloading specific apps.

Looking for more mental health tips? Make sure to follow our Mental Health Board on Pinterest!

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About the author

Helen Kaminski, MSc

Helen Kaminski, MSc

Mindful living for a happier, healthier you. I’m a medical writer, Licensed Mental Health Counselor, and a mental health advocate in Warsaw, Poland, with nine years working as a therapist. I hold a Master's in Clinical Psychology degree from the University of Warsaw. I specialize in writing about mental health, using my experiences and academic background to educate and inspire others. In my free time, I volunteer at a Disability Learning Center and go for nature walks. My writing aims to break down mental health stigma and help others feel understood. Social connections are vital to mental well-being, and I am dedicated to fostering communities of support and empathy. By sharing knowledge and personal insights, I strive to create a more compassionate world. Social

6 thoughts on “Your Guide to Online Therapy: What to Expect for a Smooth Experience”

  1. Dear Therapy Helpers,

    I am writing because Therapyhelpers to feature in digital newspapers in August, this is the time when newspapers get the most traffic.

    Being mentioned by digital newspapers not only boosts the reputation of your business, it also helps to enhance your search engine rankings and gives you more credibility and trustworthiness.

    Reply
  2. Overall, this article made me feel a lot more comfortable with the idea of trying online therapy. It seems like a convenient and accessible way to take care of your mental health. I’m going to start researching some providers and hopefully give it a shot. Just knowing what I can expect going in makes it much less intimidating. Thanks for the helpful guide!

    Reply
  3. I found this article to be super informative! I’ve been considering trying online therapy for a while now, but I wasn’t sure what to expect or how it all worked. This guide broke it down really clearly.

    Reply
  4. I appreciated the honest discussion of the potential downsides, like technical difficulties or the fact that it’s not appropriate for every situation, like if you’re having thoughts of self-harm. It’s good to have a balanced perspective.

    Reply
  5. I was unsure about trying online therapy, but this article broke it down in a really helpful way. I liked that it went through how the technology works, what happens in a typical video session, and tips on how to get the most out of it. I didn’t realize there are tools for sharing diagrams or written notes – good to know!

    My biggest worry was not developing a real connection with the therapist online, but they made a good point about being able to see body language and facial expressions if you have the camera on. I can see how that might actually help some people open up more than sitting in an office. Also good to know most platforms have a way to switch therapists if you don’t mesh well the first time.

    Reply

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