Online Therapy Mexico: Does BetterHelp Make Sense? [2024]

Written By

Saba Imran


Fact Checked

flag of Mexico waving against blue sky background

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This article will provide an overview of online therapy and its pros and cons, specifically examining the BetterHelp platform for those seeking counseling services in Mexico.

Seeking counseling online is becoming more viable across Mexico. But does global leader BetterHelp actually deliver affordable, culturally competent care – or are local providers better? Let’s weigh the pros and cons.

Why Mexicans are going online for therapy

Traditional face-to-face therapy has always been limited in Mexico. But several forces are opening the door to online counseling:

  • In Mexico, anxiety disorders are the most prevalent at 14.3%, followed by mood disorders at 9.2%
  • Though Mexico’s population is increasing, its mental health budget has decreased over recent years, going from 3.35 billion pesos in 2013 down to 3.03 billion in 2021
  • Stigma around mental illness and treatment drives people to discreet web-based options
  • 72% internet penetration nationwide as of 2022 makes digital therapy accessible
  • Cost barriers to quality in-person treatment
  • Shortage of providers in many regions

Estimates say 1.5 million Mexicans already have a diagnosable mental health disorder. As awareness spreads, more people see online therapy as a practical solution.

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✓ Subscriptions as low as 65 USD/week, billed every four weeks

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Can BetterHelp bridge the gaps?

Founded in California in 2013, BetterHelp aims to make counseling accessible, affordable, and convenient through:

  • 33,000+ credentialed therapists covering every specialty imaginable
  • A matching quiz to pair clients with the ideal counselor
  • Messaging, phone calls, and video chats for each weekly session
  • You can message your therapist anytime
  • Apps and web access from any device
  • Flexible plans from MX$ 1117-1540 (65-90 USD) weekly, billed every four weeks

But does their model truly serve the needs of Mexican residents? Let’s weigh the unique pros and cons…

Benefits of using BetterHelp in Mexico

For many locals and ex-pats, offers real advantages:

Overcome stigma & access barriers

  • Discreetness of online therapy reduces stigma fears
  • Remote sessions remove geography barriers to finding providers
  • No need to take time off work for appointments

Affordable pricing

  • At US$65-100 weekly, costs are about 50% less than average private counseling

Cultural competency

  • Expats gain 24/7 access to US therapists
  • Counselors learn about each client’s background and culture to tailor their support appropriately. This ensures foreigners and Mexicans get relevant guidance.

Connect with Spanish-speaking specialists

  • Spanish-fluent therapists available on the platform
  • Matching based on each client’s unique culture and situation

Messaging enables more support

  • Message your therapist between weekly sessions whenever needed, with responses often within 24 hours
  • Apply therapist suggestions immediately rather than waiting for appointments

I can message my therapist anytime I’m spiraling – it’s been a lifeline for my anxiety.

Cost comparison: online therapy vs in-office private counseling in Mexico

bright yellow buildings and street with pedestrians in yucatan

The cost of mental health therapy varies greatly in Mexico, with the highest prices being in Mexico City.

Therapy Type Cost
Online therapy Mexico (BetterHelp) MX$ 1117-1540
(US$65-90) per week
Private in-person MX$ 888-4441
(US$50-250) per session
  • BetterHelp’s online therapy in Mexico costs between MX$ 1117 to MX$ 1540 (US$65-90) per week, billed every four weeks.
  • Traditional face-to-face therapy ranges in price from MX$ 860 (US$50) to upwards of MX$ 4297 (US$250) per session in Mexico with a private counselor.

*Based on exchange rate of 1USD=17.19MX$, rates vary.

Is BetterHelp legit and secure in Mexico?

BetterHelp takes your privacy and confidentiality seriously:

  • All the messages between you and the therapist are encrypted
  • Platform is HITRUST Risk-based, 2-year (r2) Certified
  • Therapists must pass background checks before joining

2.7+ million users worldwide trust BetterHelp for reliable and convenient online therapy. For more information on how BetterHelp protects user privacy and security, please refer to their privacy policy.

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4.5 (7,344+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 48 hours.

✓ Over 35K credentialed professionals

✓ Financial aid available

✓ Subscriptions as low as 65 USD/week, billed every four weeks

✓ Cancel plan or change therapist anytime

20% off your first month through Therapy Helpers

Potential limitations of BetterHelp for Mexicans

However, some downsides exist to consider as well:

Language barrier

  • Platform is in English by default
  • Spanish-speaking counselors’ availability varies and cannot be guaranteed

Technical barriers

  • Users need consistent internet access and tech literacy
  • Rural areas may lack infrastructure for smooth video sessions

Nuances in communication

  • Body language and visual cues can be harder to read through a screen
  • Cultural nuances may be missed by non-Mexican therapists

Emergency care limitations

  • BetterHelp does not provide crisis services
  • Those needing close clinical monitoring may require additional local resources

Alternatives to BetterHelp for online therapy in Mexico

While BetterHelp is most popular in Mexico, alternatives like Regain, Talkspace,, and Hola Therapy are also available:

  • – Anxiety, Stress, Family conflict, LGBTQ+ support, plans start at US$40 per week. Currently offering 20% off.
  • Regain – Intimacy/relationship experts, starts at US$65 per week. Currently offering 20% off.
  • Talkspace – Adult & Teen counseling. Psychiatry and medication management available. Plans start at US$69 per week.
  • Hola Therapy – Mexico expat community focus. Session fees start at US$115 (MX$1980).

In-office providers are also options for those who prefer face-to-face care. However, BetterHelp remains widely used for its first-mover dominance, largest online network of specialists, and English fluency.

Crisis resources

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4.5 (7,344+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 48 hours.

✓ Over 35K credentialed professionals

✓ Financial aid available

✓ Subscriptions as low as 65 USD/week, billed every four weeks

✓ Cancel plan or change therapist anytime

20% off your first month through Therapy Helpers

Bottom Line: Is BetterHelp worth it in Mexico?

BetterHelp does expand affordable access to mental healthcare across Mexico conveniently. But some downsides exist.

  • Best for those tech-savvy enough to use the platform smoothly
  • Not suitable as the sole resource for severe disorders or emergencies
  • Local providers may better grasp cultural nuances

Online therapy can be highly effective and merits consideration alongside traditional options. But fully grasping the tradeoffs is key to ensuring it meets your needs.

Ultimately, Mexicans will shape the future landscape of mental healthcare access, leveraging the best of both online and in-person worlds. BetterHelp pioneers that evolution – but local solutions matter, too.

Hopefully, this provides a balanced perspective on BetterHelp’s role in enriching Mexico’s mental health ecosystem and be sure to read our full BetterHelp review.

There are many options to find the support that’s right for you or your loved ones and starting online therapy can be rewarding. The need continues growing – at TherapyHelpers we’re here to help you evaluate all paths to wellness.


Is BetterHelp approved and legal for use in Mexico?

BetterHelp meets all legal requirements to operate as an online therapy provider in Mexico. They ensure their counselors are credentialed professionals who abide by local rules and regulations.

Are BetterHelp counselors located in Mexico?

While they do have Spanish-speaking therapists, most are located in the US and UK. BetterHelp focuses on matching users with the best provider for their needs, based on your preferences and location.

Can I pay for BetterHelp using Mexican pesos or billing information?

Yes, users can pay for their BetterHelp subscription using Mexican credit/debit cards and billing details – as long as it’s a Visa, MasterCard, or Paypal. All payments are processed securely in Mexican pesos based on current USD exchange rates.


  1. Statistia, Number of people that reported suffering from a mental health condition in Mexico in 2020, by age.
  2. Mental health in Mexico – Statistics & Facts.
  3. Psychiatric disorders in Mexico: Lifetime prevalence in a nationally representative sample.
  4. The Mental Health Stigma in Mexico – Where is it going?
  5. Do older adults benefit from telepsychiatric care: Comparison to younger adults.
  6. Percentage of population using the internet in Mexico from 2000 to 2020.
  7. Mental health services in Mexico.
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Talking About Mental Health In The Latino Community

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About the author

Saba Imran

Saba Imran

I'm passionate about medical research and writing. I earned my Master's degree in Microbiology because I love learning about tiny microbes and how they impact health. With over 7 years experience as a healthcare researcher and medical writer, I've published many times in international journals. Participating in research projects has given me in-depth knowledge to make complex topics easy to grasp. In my free time, I volunteer at the community science museum to get kids excited about science and discovery. My goal is to take difficult concepts and make them understandable through meticulous research, hopefully benefiting people across the globe. I believe clear science writing can empower us all. Social

21 thoughts on “Online Therapy Mexico: Does BetterHelp Make Sense? [2024]”

  1. As an expat living in Mexico, I’ve struggled to find affordable and convenient mental health resources. When I came across this article about the growing trend of online therapy in Mexico, I was intrigued. I decided to give it a shot and found a therapist through one of the Mexican online therapy platforms mentioned in the article. It’s been a game-changer for me. I no longer have to deal with the hassle and expense of traveling to an in-person therapist in a city. I can do sessions from home on my own schedule. And the cost is a fraction of what I would pay for traditional therapy. My therapist has been great. She’s bilingual, so we can do sessions in English or Spanish. She’s helped me work through some cultural adjustment challenges and homesickness.

    The article is right that online therapy is making mental health support much more accessible for people in Mexico, especially in areas where there aren’t many providers. And the convenience is unbeatable. I was a little worried about the quality of care at first, but I’ve been pleasantly surprised. The platform I’m using is professional and my therapist is fully licensed and experienced. If you’re in Mexico and considering therapy, I highly recommend looking into online options. This article provides a solid overview of the benefits and some well-known platforms to check out.

    • Thank you for sharing your experience with online therapy in Mexico. It’s wonderful to hear that the article helped guide you towards a convenient and affordable mental health resource that has made a positive difference in your life.

      Your story perfectly illustrates the potential of online therapy to bridge gaps in access to care, especially for expats and those in underserved areas. I’m thrilled that you’ve found a bilingual therapist who has been able to support you through the unique challenges of cultural adjustment and homesickness.

    • Thank you so much for sharing your experience with online therapy in Mexico. As the author of this article, it means a great deal to hear from people like you who have directly benefited from the growing availability of these services.

  2. I was a bit apprehensive about building a therapeutic relationship through a screen, but I’ve been pleasantly surprised by how connected I feel to my therapist. While online therapy may not be for everyone, it’s working really well for me.

    • Thank you again for sharing your experience and kind feedback on the article. Wishing you all the best in your continued therapy journey.

    • Hearing about your success with online therapy reinforces the importance of spreading awareness about these growing services in Mexico.

    • Thank you again for taking the time to read the article and to share your thoughtful reflections. I wish you all the best as you continue your therapy journey.

  3. As a resident of Mexico looking into online counseling options, I found this to be a very helpful and balanced overview of whether BetterHelp is a good fit. I was curious for a while whether they accept insurance or not but I understand the complexities of that.

    • Hi there! I’m so glad to hear that you found this overview of BetterHelp helpful and balanced in determining if it’s a good fit for you. I completely understand your curiosity about whether they accept insurance or not, as that can be an important factor when choosing an online therapy service. While the insurance situation can be complicated, I hope this article gave you a clearer idea of what you can expect from BetterHelp in terms of costs and payment options. If you have any other questions as you explore your online therapy options, please don’t hesitate to ask. Thank you for your comment and for reading the blog!

  4. This breakdown of why online therapy is growing in Mexico makes a lot of sense. Removing access barriers and stigma are huge pros. For expats like me, being able to use my HSA account with BetterHelp is also really appealing. Thanks for the insightful overview.

    • Hi there! Thanks so much for sharing your perspective as an expat in Mexico. I’m glad the article helped explain the reasons behind the growth of online therapy in the country. You make a great point about how removing barriers to access and reducing stigma are significant advantages. It’s also fantastic that you can use your HSA account with BetterHelp – that’s definitely a big plus for many people. I’m happy to hear that you found the overview insightful. If there are any other topics related to mental health and online therapy that you’d like me to cover in future posts, feel free to let me know. Thanks again for reading and commenting!

  5. I appreciate the balanced perspective on BetterHelp – nice to see both the advantages and limitations spelled out. For tech-savvy English speakers it seems like a good affordable option, but language and cultural nuances are definitely things to consider.

    • Hi there! Thank you for reading and sharing your thoughtful comment. I’m glad you appreciated the balanced approach in discussing both the benefits and drawbacks of BetterHelp. You’re absolutely right that for tech-savvy English speakers, it can be a great affordable option for accessing therapy services. At the same time, it’s crucial to consider potential language barriers and cultural differences that may impact the therapy experience. I wanted to provide a comprehensive overview so that readers can weigh these factors and make an informed decision about whether BetterHelp is the right fit for their needs. Thanks again for engaging with the post and offering your insights!

  6. I appreciated learning about alternatives to BetterHelp too like Talkspace and Hola Therapy. As someone needing medication management, it’s good to know Talkspace offers psychiatry services. Having options to find the right fit is important.

    • It’s great that you found the information about alternative online therapy platforms valuable. Finding the right fit for your mental health needs is crucial, and it’s reassuring to know that there are options like Talkspace that offer psychiatry services for medication management. Remember, it’s okay to explore different providers and services until you find what works best for you. Prioritizing your mental well-being is an important step in your self-care journey. Wishing you all the best in finding the support you need!

  7. I liked that the writer covered both pros like access to US therapists and cons like possible language barriers or cultural nuances being missed. As someone looking for Spanish-speaking specialists in particular, I’m glad to know they are available but may be limited.

    • Hi there! Thanks so much for your comment. I’m glad the pros and cons breakdown was helpful for you. It’s important to consider both the advantages and potential limitations when seeking therapy in a language other than English. While it’s great that BetterHelp offers Spanish-speaking therapists, you raise a valid point about the possibility of language barriers or missed cultural nuances. I hope this information helps you make the best decision for your needs. Please let me know if there are any other aspects you’d like me to cover in future posts!

  8. I liked how this article gave real numbers showing how BetterHelp compares cost-wise to seeing an in-person therapist in Mexico. Seeing the actual price ranges side-by-side makes it easy to understand why online therapy is getting popular there. The writer also mentioned stats about how common internet access is and how many Mexicans are dealing with mental health struggles.

    • Hi there! Thanks for reading and sharing your thoughts. I’m glad the cost comparison between BetterHelp and in-person therapy in Mexico was helpful. Seeing the numbers side-by-side really drives home the affordability and accessibility of online therapy services. It’s important to me to provide context about internet access and mental health needs in Mexico to paint a full picture of why online therapy is becoming an attractive option for so many people there. I appreciate you taking the time to comment and let me know that this information was useful. If there are other topics related to mental health and online therapy you’d like me to explore in future articles, please don’t hesitate to suggest them!


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