In this article, we will provide you with a comprehensive step-by-step guide on how to cancel your BetterHelp subscription.
BetterHelp is an online counseling platform that connects individuals with licensed therapists.
While it offers a convenient and flexible way to access therapy services, there may come a time when you decide to cancel your subscription.
Whether you have found an alternative therapy option or no longer require counseling, we will walk you through the process and provide important information about BetterHelp’s cancellation policy.
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Try BetterHelp
Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 24 hours.
✓ Over 35K licensed professionals
✓ Subscriptions as low as $70/week, billed every four weeks
✓ Financial aid & HSA/FSA
✓ Cancel plan or change therapist anytime
✓ 20% off your first month through Therapy Helpers
Cancel BetterHelp in 5 Easy Steps
To cancel your subscription, follow these steps:
- Step 1: Access your BetterHelp account by logging in.
- Step 2: Go to the “Account Settings” section.
- Step 3: Open the “Subscription Settings” area.
- Step 4: Initiate cancellation and provide a reason (optional).
- Step 5: Verify cancellation with an on-screen message or email.
Cancellation Timing: Be mindful of your billing cycle, as cancellation might take effect at the end of your current billing period.
| Step | Description |
| 1 | Log in to your BetterHelp account. |
| 2 | Navigate to your “Account Settings”. |
| 3 | Click on “Subscription Settings”. |
| 4 | Select the option to cancel your subscription and provide a reason for cancellation (if prompted). |
| 5 | Look for an instant confirmation of your cancellation (this might arrive via email as well). |
Before Cancelling
Before canceling your BetterHelp.com subscription, you must reflect on your reasons. Is there an unresolved issue with your therapist?
Have you found another therapy option that better meets your needs?
Understanding your motivations will help you make an informed decision. Talking to your therapist about your concerns or issues might also be beneficial.
Open communication can address any problems and improve your therapy experience.
Before canceling, you should:
- Reflect on reasons for canceling
- Communicate concerns with your therapist
- Review subscription and therapy history
- Research alternative therapy options
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Fill out a brief questionnaire and get matched with a licensed therapist online within 24 hours.
✓ Experienced professional therapists only
✓ You can message your therapist 24/7
✓ Plans as low as $40/week, billed every four weeks
✓ Financial aid available
✓ 20% off through Therapy Helpers
What to Expect After Cancelling
If you’ve decided to cancel your BetterHelp subscription, there are a few key things that will happen in the immediate aftermath.
Here’s a breakdown of what to expect after you finalize your cancellation.
- A confirmation email
- If you’ve requested a refund, expect to hear a determination on that decision in a few business days.
- Option to reactivate your account later
- Potential follow-up survey from BetterHelp
- Continued access to chat history and resources
Once you’ve navigated these steps, you can move forward with confidence, knowing you’ve made a well-informed decision about your mental health care.
Understanding BetterHelp’s Cancellation Policy
Before diving into the cancellation process, it’s essential to familiarize yourself with BetterHelp’s cancellation policy.
BetterHelp operates on a month-to-month basis with no long-term contracts.
However, it works on a pre-payment model, so cancellation requests are not prorated, and you will not receive a refund for unused days in a billing cycle.
Key points about their cancellation policy:
The cancellation policy is intended to be flexible and accommodating, encouraging users to explore alternative therapy options if they decide to cancel.
It also provides resources to help individuals find suitable in-person or online therapy.
It’s worth mentioning that BetterHelp understands that life circumstances can change unexpectedly.
Considerations
When canceling BetterHelp, you should consider:
- Losing access to your therapist and platform features
- Potentially disrupting progress made in therapy
- Impact on your mental health and wellbeing
Ultimately, the decision to cancel your BetterHelp subscription is a personal one.
By being aware of the details of their cancellation policy and considering the potential consequences, you can make an informed choice that aligns with your needs and goals.
BetterHelp 2026: Latest Updates on Insurance, Access & Mental Wellness Insights
Insurance & Financial Accessibility
• BetterHelp online therapy costs around $70-100 per week billed on a monthly or weekly basis, or an average co-pay of $23 per session for insurance-eligible members. www.betterhelp.com/online-therapy
• BetterHelp is currently working with insurance carriers to expand coverage across the United States. Check back to see when your state gets added. (Currently available in-network in 21 states) www.betterhelp.com/insurance
• 137,000+ people used HSA/FSA to pay for BetterHelp in 2024. Use your FSA/HSA debit card like any other debit or credit card on the payment page to pay directly for your therapy sessions. www.betterhelp.com/hsa-fsa-for-therapy
Privacy & Security
• Full data rights: request copy or permanent erasure directly in account settings. HIPAA Notice of Privacy Practices applies to PHI for insured members.
• BetterHelp.com recently received HITRUST certification, recognized as the industry gold standard for information protection and assurance. www.betterhelp.com/privacy
State of Stigma (May 2025)
• BetterHelp’s first global State of Stigma Report (May 2025) surveyed 16,000+ people across 23 countries: 76% agree mental health care resolves personal problems, ~75% say seeking support is wise, yet nearly 3 in 4 see societal attitudes as discouraging, and ~60% hesitate due to stigma. Gen Z faces higher barriers (e.g., 37% view therapy seekers as “mentally weak,” 56% mild/moderate anxiety). References 2024 outcomes (72% symptom reduction) without new stats. www.betterhelp.com/state-of-stigma-report-2025
Social Impact
• The Future of Mental Health Scholarship awards 10 college students studying psychology or related fields with $10,000 each towards their education. www.betterhelp.com/social-impact
Feel Lighter Campaign & Strava Partnership
• BetterHelp’s “Feel Lighter” global campaign (launched early 2026) promotes therapy as preventative mental wellness (“gym for the mind”), featuring an active Strava partnership where users logging activity challenges (e.g., 100 minutes in set periods) receive 30% off their first month of therapy. www.betterhelp.com (homepage or blog for current promotions)
Note: Insurance, pricing, and aid availability vary by location — always confirm the latest details on the linked pages.
Bottom Line
In conclusion, canceling your BetterHelp subscription is a straightforward process.
By understanding the cancellation policy, preparing adequately, and following the step-by-step guide, you can navigate the process with ease.
However, it’s important to reflect on your decision and consider alternatives before making a final choice.
Remember, therapy is a personal journey, and finding the right approach that suits your needs is essential for your mental well-being.
Resources
- National Alliance on Mental Illness: https://www.nami.org/Home
- BetterHelp Cancellation Policy: https://www.betterhelp.com/terms/
- Mental Health America: https://mhanational.org/
