How To Cancel BetterHelp? Essential Guide

Written By

Saba Imran

Updated:

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How To Cancel Betterhelp

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In this article, we will provide you with a comprehensive step-by-step guide on how to cancel your BetterHelp subscription. BetterHelp is an online counseling platform that connects individuals with licensed therapists. 

While it offers a convenient and flexible way to access therapy services, there may come a time when you decide to cancel your subscription. 

Whether you have found an alternative therapy option or no longer require counseling, we will walk you through the process and provide important information about BetterHelp’s cancellation policy.

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4.5 (7,344+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 48 hours.

✓ Over 35K licensed professionals

✓ Financial aid available

✓ Subscriptions as low as $65/week, billed every four weeks

✓ Cancel plan or change therapist anytime

20% off your first month through Therapy Helpers

Cancel BetterHelp in 5 Easy Steps

To cancel your subscription, follow these steps:

  • Step 1: Access your BetterHelp account by logging in.
  • Step 2: Go to the “Account Settings” section.
  • Step 3: Open the “Subscription Settings” area.
  • Step 4: Initiate cancellation and provide a reason (optional).
  • Step 5: Verify cancellation with an on-screen message or email.

Cancellation Timing: Be mindful of your billing cycle, as cancellation might take effect at the end of your current billing period.

StepDescription
1Log in to your BetterHelp account.
2Navigate to your “Account Settings”.
3Click on “Subscription Settings”.
4Select the option to cancel your subscription and provide a reason for cancellation (if prompted).
5Look for an instant confirmation of your cancellation (this might arrive via email as well).

Before Cancelling

Before canceling your BetterHelp.com subscription, you must reflect on your reasons. Is there an unresolved issue with your therapist? 

Have you found another therapy option that better meets your needs? 

Understanding your motivations will help you make an informed decision. Talking to your therapist about your concerns or issues might also be beneficial. Open communication can address any problems and improve your therapy experience.

Before canceling, you should:

  • Reflect on reasons for canceling
  • Communicate concerns with your therapist
  • Review subscription and therapy history
  • Research alternative therapy options

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4.8 (4,147+) From Online-Therapy.com

Fill out a brief questionnaire and get matched with a licensed therapist online within 24 hours.

✓ Experienced professional therapists only

✓ You can message your therapist 24/7

✓ Plans as low as $40/week, billed every four weeks

✓ Financial aid available

20% off through Therapy Helpers

What to Expect After Cancelling

If you’ve decided to cancel your BetterHelp subscription, there are a few key things that will happen in the immediate aftermath. Here’s a breakdown of what to expect after you finalize your cancellation.

  • A confirmation email
  • If you’ve requested a refund, expect to hear a determination on that decision in a few business days.
  • Option to reactivate your account later
  • Potential follow-up survey from BetterHelp
  • Continued access to chat history and resources

Once you’ve navigated these steps, you can move forward with confidence, knowing you’ve made a well-informed decision about your mental health care.

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Understanding BetterHelp’s Cancellation Policy

Before diving into the cancellation process, it’s essential to familiarize yourself with BetterHelp’s cancellation policy. 

BetterHelp operates on a month-to-month basis with no long-term contracts. However, it works on a pre-payment model, so cancellation requests are not prorated, and you will not receive a refund for unused days in a billing cycle.

Key points about their cancellation policy:

Cancel Betterhelp Guide


The cancellation policy is intended to be flexible and accommodating, encouraging users to explore alternative therapy options if they decide to cancel. It also provides resources to help individuals find suitable in-person or online therapy.

It’s worth mentioning that BetterHelp understands that life circumstances can change unexpectedly

Considerations

When canceling BetterHelp, you should consider:

  • Losing access to your therapist and platform features
  • Potentially disrupting progress made in therapy
  • Impact on your mental health and wellbeing

Ultimately, the decision to cancel your BetterHelp subscription is a personal one. By being aware of the details of their cancellation policy and considering the potential consequences, you can make an informed choice that aligns with your needs and goals.

Bottom Line

In conclusion, canceling your BetterHelp subscription is a straightforward process. By understanding the cancellation policy, preparing adequately, and following the step-by-step guide, you can navigate the process with ease. 

However, it’s important to reflect on your decision and consider alternatives before making a final choice. Remember, therapy is a personal journey, and finding the right approach that suits your needs is essential for your mental well-being.

Resources

How To Cancel Betterhelp

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About the author

Saba Imran

Saba Imran

I'm passionate about medical research and writing. I earned my Master's degree in Microbiology because I love learning about tiny microbes and how they impact health. With over 7 years experience as a healthcare researcher and medical writer, I've published many times in international journals. Participating in research projects has given me in-depth knowledge to make complex topics easy to grasp. In my free time, I volunteer at the community science museum to get kids excited about science and discovery. My goal is to take difficult concepts and make them understandable through meticulous research, hopefully benefiting people across the globe. I believe clear science writing can empower us all. Social

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