For many seeking mental health support, online therapy platforms like BetterHelp are gaining traction.
With their convenience and accessibility, they offer an alternative to traditional in-person sessions.
But with any service, a question inevitably arises: how is BetterHelp rated?
Understanding user experiences across various platforms can help you make an informed decision about your mental health care.
Breaking Down the Numbers
Before diving into specifics, let’s address the headline. On Trustpilot, BetterHelp.com boasts a solid 4.5 out of 5 stars based on over 7,200 reviews.
The Better Business Bureau (BBB) further solidifies this positive perception with an A- rating.
These scores paint a promising picture, but what do they really mean?
Understanding Rating Systems
Trustpilot focuses on consumer experiences, while the BBB evaluates a company’s business practices.
Both offer valuable insights, but their focuses differ. It’s crucial to consider both sides of the coin, understanding that ratings can tell only part of the story.
Ad, keeps our community free. The perspectives presented on this website are genuinely our own and we do not accept money for reviews.
4.5 (7,802+) FROM TRUSTPILOT
Try BetterHelp
Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 24 hours.
✓ Over 35K licensed professionals
✓ Subscriptions as low as $70/week, billed every four weeks
✓ Financial aid & HSA/FSA
✓ Cancel plan or change therapist anytime
✓ 20% off your first month through Therapy Helpers
A Category-by-Category Look
Let’s now dissect BetterHelp’s ratings under specific categories:
| Category | Rating Insights |
| Therapist Quality | Users praise the expertise and care of therapists, but some note inconsistencies in finding the perfect match. |
| Platform Usability | The user interface is generally deemed intuitive and convenient, with occasional mentions of minor technical glitches. |
| Price and Value | Generally affordable, with financial aid options and insurance acceptance to eligible members with average co-pay of $19. |
| Customer Service | Prompt and helpful communication is appreciated, though some encounter delays or challenges with specific issues. |
Positive Reviews: What Users Love About BetterHelp
Therapist Expertise: Users report feeling heard, understood, and guided by skilled and compassionate therapists.
Convenient Scheduling: Flexibility in appointment times and formats (video, phone, text) is a major advantage for busy individuals.
Accessibility: Breaking down geographic barriers, online therapy makes mental health support readily available, especially for those in remote areas.
Affordability: Compared to traditional therapy, BetterHelp’s subscription-based pricing can be more budget-friendly, especially for uninsured individuals.
Negative Reviews: Areas for Improvement
Finding the Right Therapist: Some users express difficulty in finding a therapist who perfectly aligns with their needs and personality.
Limited Appointment Options: While flexible, appointment slots, especially with preferred therapists, can sometimes be limited.
Technical Issues: Occasional glitches with video connections or platform functionalities can disrupt sessions.
Cost Concerns: Considered affordable due to financial aid options and acceptance of major insurance plans in some states (for eligible members). Average co-pay of $19 being extremely competitive.
Beyond BetterHelp: Exploring Alternatives
While BetterHelp enjoys positive ratings, understanding other options is crucial.
Consider platforms like Talkspace, MDLIVE, and Cerebral, each with its unique features and ratings.
Ultimately, the best platform is the one that fits your individual needs and preferences.
Other Options
| Platform | Features | Pricing | Financial Aid |
| BetterHelp | Weekly video or phone sessions, text messaging in between, journaling, progress tracking. Insurance acceptance in some locations, low co-pay. | $70-$100 per week | Available based on qualifying factors |
| Talkspace | Unlimited text messaging, 4 live sessions per month | $89-$129+ per week | Available to eligible users |
| MDLIVE | Video consultations, prescriptions if needed | $89-$149 per session | None |
| Cerebral | Video sessions | $259-425 per month | None |
Making an Informed Choice
Ratings offer valuable insights, but the most important factor is your own well-being. Here are some tips for making an informed decision.
Tips:
Identify your needs: Consider your budget, desired therapy format, and specific mental health concerns.
Research thoroughly: Explore different platforms, compare features, and read user reviews.
Utilize resources: Check out credible mental health websites like the National Alliance on Mental Illness (NAMI) for further guidance.
Always remember: Your mental health matters. Don’t hesitate to reach out for support, whether online or in person.
Saba Imran, Researcher
Important Resources:
- National Alliance on Mental Illness (NAMI): https://www.nami.org/
- American Psychological Association (APA): https://www.apa.org/
- MentalHealth.gov: https://www.mentalhealth.gov/
BetterHelp 2026: Latest Updates on Insurance, Access & Mental Wellness Insights
Insurance & Financial Accessibility
• BetterHelp online therapy costs around $70-100 per week billed on a monthly or weekly basis, or an average co-pay of $23 per session for insurance-eligible members. www.betterhelp.com/online-therapy
• BetterHelp is currently working with insurance carriers to expand coverage across the United States. Check back to see when your state gets added. (Currently available in-network in 21 states) www.betterhelp.com/insurance
• 137,000+ people used HSA/FSA to pay for BetterHelp in 2024. Use your FSA/HSA debit card like any other debit or credit card on the payment page to pay directly for your therapy sessions. www.betterhelp.com/hsa-fsa-for-therapy
Privacy & Security
• Full data rights: request copy or permanent erasure directly in account settings. HIPAA Notice of Privacy Practices applies to PHI for insured members.
• BetterHelp.com recently received HITRUST certification, recognized as the industry gold standard for information protection and assurance. www.betterhelp.com/privacy
State of Stigma (May 2025)
• BetterHelp’s first global State of Stigma Report (May 2025) surveyed 16,000+ people across 23 countries: 76% agree mental health care resolves personal problems, ~75% say seeking support is wise, yet nearly 3 in 4 see societal attitudes as discouraging, and ~60% hesitate due to stigma. Gen Z faces higher barriers (e.g., 37% view therapy seekers as “mentally weak,” 56% mild/moderate anxiety). References 2024 outcomes (72% symptom reduction) without new stats. www.betterhelp.com/state-of-stigma-report-2025
Social Impact
• The Future of Mental Health Scholarship awards 10 college students studying psychology or related fields with $10,000 each towards their education. www.betterhelp.com/social-impact
Feel Lighter Campaign & Strava Partnership
• BetterHelp’s “Feel Lighter” global campaign (launched early 2026) promotes therapy as preventative mental wellness (“gym for the mind”), featuring an active Strava partnership where users logging activity challenges (e.g., 100 minutes in set periods) receive 30% off their first month of therapy. www.betterhelp.com (homepage or blog for current promotions)
Note: Insurance, pricing, and aid availability vary by location — always confirm the latest details on the linked pages.
Conclusion
BetterHelp’s ratings paint a generally positive picture, highlighting user satisfaction with therapist expertise, platform convenience, and affordability.
However, acknowledging negative reviews and exploring alternative options allows you to make the most informed decision for your personal needs.
Take your time, research thoroughly, and prioritize your well-being.
