BetterHelp vs Talkspace: Ultimate Guide [2024]

Written By

Helen Kaminski, MSc

Updated:

Fact Checked

Betterhelp Vs Talkspace

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The stigma surrounding mental health is fading, and thankfully, the options for seeking help are expanding every day. 

Online therapy platforms like BetterHelp and Talkspace have revolutionized accessibility, offering convenient and affordable options for those seeking mental health support. 

But with two of the biggest players in the game, the question becomes: BetterHelp or Talkspace?

Understanding the Landscape

Online therapy offers a flexible and often less expensive alternative to traditional in-person sessions. Both BetterHelp and Talkspace connect you with licensed therapists for video, phone, and text-based communication. 

While there are useful similarities, important differences can greatly impact which platform is the best fit for your particular needs.

Sponsored, keeps our community free. Therapy Helpers does not accept money for reviews.

official betterhelp logo
Star Rating 4.5 Of 5

4.5 (6,513+) FROM TRUSTPILOT

BetterHelp

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 48 hours.

✓ Over 33K licensed professionals

✓ Financial aid available

✓ Subscriptions as low as $65/week, billed every four weeks

✓ Cancel plan or change therapist anytime

✓ 20% off your first month through Therapy Helpers

Feature Showdown

Here’s a head-to-head comparison of their key features:

FeatureBetterHelpTalkspace
Communication MethodsVideo, phone, text, audio, live group sessionsVideo, text, audio
Session Lengths30-45 minutes45 minutes
Additional ServicesGroup sessions, financial aidPsychiatry (limited availability), sleep therapy

Pros and Cons:

  • BetterHelp: Pro: More affordable, financial aid available, group classes included. Con: Some plan sessions are slightly shorter, no psychiatry option.
  • Talkspace: Pro: Longer sessions, psychiatry, and sleep therapy. Con: More expensive, no financial aid, no group classes.

Cost and Payment

Pricing can be a big deciding factor. Here’s a breakdown:

PlatformWeekly Cost
BetterHelp$65-$90 (depending on location and therapist availability)
Talkspace$69-$139+ (depending on plan and therapist)

Talkspace.com accepts some insurance plans, making it a potentially cheaper option for those with coverage, with co-pays averaging around $30. 

Neither of the platforms offers free trials. However, BetterHelp provides a 20% discount for the first month of therapy.

Talkspace Vs Betterhelp

Finding Your Therapist Match

Both platforms utilize algorithms and questionnaires to match you with a therapist based on your needs and preferences. You can also browse therapist profiles and select one yourself.

Remember, a good therapist fit is crucial.

  • Don’t hesitate to switch therapists if you feel uncomfortable or don’t feel a connection.

Platform Experience

Both platforms offer user-friendly interfaces, with mobile apps available for added convenience. BetterHelp focuses on text-based and video communication, while Talkspace prioritizes text sessions.

  • Choose the platform that aligns with your preferred communication style.

Reputation and Reviews

Both platforms have their share of praise and criticism. Reading user reviews on independent websites like Trustpilot and Better Business Bureau can help you get a sense of real-world experiences.

  • Overall, BetterHelp has much higher praise, according to Trustpilot and BBB. Talkspace reviewers score the service less favorably

Sponsored, keeps our community free. Therapy Helpers does not accept money for reviews.

official betterhelp logo
Star Rating 4.5 Of 5

4.5 (6,513+) FROM TRUSTPILOT

Try BetterHelp

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 48 hours.

✓ Over 33K licensed professionals

✓ Financial aid available

✓ Subscriptions as low as $65/week, billed every four weeks

✓ Cancel plan or change therapist anytime

✓ 20% off your first month through Therapy Helpers

Making the Choice

Ultimately, the “better” platform depends on your individual needs and preferences.

Factors to Consider

  • Budget: If cost is a major concern, BetterHelp might be a better option.
  • Communication style: Do you prefer text, video, or a combination?
  • Additional services: Do you need psychiatry or sleep therapy?
  • Platform feel: Do you prefer a text-based or video-focused platform?

Therapist Qualifications and Reviews

Getting matched with the right therapist is critical for a successful online therapy experience. 

Both BetterHelp and Talkspace prioritize connecting you with licensed and qualified professionals, but understanding their specific therapist selection processes and reputation can offer further peace of mind.

Therapist Qualifications

PlatformMinimum RequirementsAdditional Qualifications
BetterHelpMaster’s degree in a mental health field + 3+ years experience. Fully licensed by state board. Professional liability insurance.Many therapists have additional certifications or specializations.
TalkspaceMaster’s degree in a mental health field + Active US license, Paired with a MentorSome therapists have Ph.D.s or specific expertise in areas like trauma or addiction.

Reviewing Therapist Profiles

Both platforms allow you to browse therapist profiles before making a match.

Essential Factors

  • Areas of expertise: Does the therapist specialize in areas relevant to your needs?
  • Experience: How many years has the therapist practiced?
  • Reviews: Read what other clients have said about their experiences with the therapist.

Remember, you are not locked into your initial therapist match. If you don’t feel comfortable with your assigned therapist, you can request a new one at any time. 

It is important to establish a trustworthy and comfortable relationship with your therapist in order to achieve effective therapy. Therefore, prioritize finding a therapist with whom you feel confident and connected.

How to choose the right therapist

Taking the Next Step

Online therapy is a powerful tool for improving mental health, whether you choose BetterHelp or Talkspace. Feel free to reach out for help if you’re struggling.

Further Resources:

Remember, you’re not alone. Taking control of your mental health is always the right choice.

Looking for more mental health tips? Make sure to follow our Mental Health Board on Pinterest!

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About the author

Helen Kaminski, MSc

Helen Kaminski, MSc

Mindful living for a happier, healthier you. I’m a writer and mental health advocate in Warsaw, Poland, with five years working as a therapist. I hold a psychology degree from the University of Warsaw. I specialize in writing about mental health, using my experiences and academic background to educate and inspire others. In my free time, I volunteer at a Disability Learning Center and go for nature walks. My writing aims to break down mental health stigma and help others feel understood. Social

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