BetterHelp Australia Review: 2024 Cost, Insurance, Features

Written By

Helen Kaminski, MSc

Fact Checked

The Australian flag flies proudly over a bustling waterfront city, with the BetterHelp logo prominently displayed, offering mental health support to Australians

Note: This post is supported by our readers and contains affiliate links, which will earn us a small commission at no extra cost to you. Therapy Helpers does not accept money for reviews.

Online therapy has become an increasingly popular option for those seeking convenient and affordable mental health support.

BetterHelp is one of the largest and most well-known virtual counseling platforms. But how does BetterHelp work for those in Australia, and is it worth the investment?

This comprehensive review breaks down the costs, features, and overall user experience of BetterHelp for Australian residents.



Highlights

  • Pricing for BetterHelp in Australia ranges from AUD $99 – $136 per week*, making it more affordable than traditional in-person counseling which can cost AUD $300 – $435 per 45-60 minute session.
  • BetterHelp connects users with credentialed therapists, so they can receive support conveniently via phone, video, chat, or messaging at any time. It’s more accessible than office-based therapy with set appointment times.
  • While convenient and more affordable, a potential downside of BetterHelp is the lack of insurance coverage. BetterHelp is paid fully out-of-pocket.

*Estimated cost in Australian dollars based on an exchange rate of 1 AUD to 0.65 USD. Rates may fluctuate.

Getting started is easy, fill out this questionnaire and let them know you’re in Australia.

Then, you’ll get matched with a professional therapist who can help you based on your needs and location.

Ad, keeps our community free. The perspectives presented on this website are genuinely our own and we do not accept money for reviews.

betterhelp logo
betterhelp review

4.5 (7,802+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 24 hours.

✓ Over 35K credentialed professionals

✓ Financial aid available

✓ Subscriptions as low as 65 USD/week, billed every four weeks

✓ Cancel plan or change therapist anytime

20% off your first month through Therapy Helpers

Cost Comparison: Online Therapy in Australia vs. Traditional Therapy

A person sits at a computer, browsing online therapy options. Nearby, a traditional therapy office is depicted with a therapist and client in conversation

In Australia, traditional face-to-face therapy sessions recommended by the Australian Psychological Society can cost around AUD 300 fee for a 45-60-minute consultation.

These per-visit fees can go up as high as AUD 435, according to the Guardian.

  • In contrast, BetterHelp’s pricing in Australia is AUD 387 to AUD 595 for a month of counseling, which includes four live sessions and you can message your therapist anytime.
  • Plan costs between AUD 97 to AUD 149 per week (billed every four weeks).
  • Cost of the plan depends on your location, session length (30 or 45 minutes), and the therapist you are matched with.
BetterHelp: Australia Traditional Therapy
AUD 97 to AUD 149 per week AUD 300 to AUD 435 for 45-60 minute session
(One live session per week and ongoing messaging) (No support in between)
AUD 387 to AUD 595 per month AUD 1290 to AUD 1870 per month
Get 20% off on BetterHelp.com

*Estimated cost in Australian dollars based on an exchange rate of 1 AUD to 0.65 USD. Rates may fluctuate.

Old-school therapy has its benefits, however, BetterHelp offers a budget-friendly alternative for folks who want professional counseling without emptying their wallets.

Betterhelp Insurance Coverage

A person holding a BetterHelp insurance card while talking to a therapist, with a sense of relief and comfort in their expression

In Australia, BetterHelp isn’t included in Medicare or private health insurance coverage. That means you have to pay the full price for therapy out of pocket.

With traditional therapy in Australia, you can get a Medicare rebate when your doctor refers you to a therapist.

If you have private health insurance covering mental health, it might also give you a rebate.

Richard Mikelson, Therapist



However, there’s a catch: your doctor can only refer you to a registered or clinical psychologist, who may not specialize in your needs.

Medicare covers clinical disorders like depression or anxiety and offers rebates, but it typically doesn’t cover counseling for non-clinical issues or couples counseling, which can be expensive.

In these cases, BetterHelp may be a more affordable alternative.

Is BetterHelp Accessible in Australia?

A person in Australia accessing BetterHelp on their laptop, with the website displayed in the background

For folks living in Australia, BetterHelp is totally available. Getting help for your mental health should be easy for everyone, even if you can’t or don’t want to go see a therapist in person.

BetterHelp makes things way easier for those who find it tough to get to a therapist’s office for whatever reason.

With online sessions, you can plan your appointments when it suits you best, so therapy fits right into your daily routine.

Erica Barnes, Sr. Researcher

Research shows that online therapy can be effective. Plus, with online therapy, it doesn’t matter where you are — you can chat with expert therapists from all over the world.

Ad, keeps our community free. The perspectives presented on this website are genuinely our own and we do not accept money for reviews.

betterhelp logo
betterhelp review

4.5 (7,802+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 24 hours.

✓ Over 35K credentialed professionals

✓ Financial aid available

✓ Subscriptions as low as 65 USD/week, billed every four weeks

✓ Cancel plan or change therapist anytime

20% off your first month through Therapy Helpers

Why Pick BetterHelp Australia?

A person in distress in Australia reaches out for help online, symbolized by a hand extending towards a computer screen displaying the BetterHelp Australia website

Imagine a place where mental health support is just a click away, no matter where you are.

BetterHelp makes this a reality with an easy-to-use interface accessible from your computer, tablet, or smartphone.

Matchmaking

BetterHelp excels at matching you with the right therapist.

Simply fill out a brief questionnaire to share your goals, and BetterHelp will find a therapist tailored to your needs, ensuring a tailored therapy experience that can enhance your progress.

Respecting Your Zone

Judgment-free therapy is essential in mental health, and BetterHelp prioritizes it. With certified and experienced therapists available, the platform offers professionalism in every interaction.

You can comfortably explore your thoughts and emotions and discuss personal matters with a BetterHelp professional from home.

What is BetterHelp About?

A diverse group of people seeking counseling, connecting with therapists online

Since its establishment in 2013, BetterHelp has honed its platform, making it a leading telehealth service.

Acquired by Teladoc, the company has focused on providing top-notch services, utilizing modern technologies while preserving the essence of human-to-human communication.

Therapists

BetterHelp takes great pride in keeping a top-notch team of therapists, making sure they’re full of the best and most caring professionals around.

With a tough application process, only 15% of therapists who try to join make the cut, assuring ongoing quality improvement, checking, and feedback.

Below is the application process:

  1. BetterHelp uses its’ own exam and evaluation administered by a professional counselor.
  2. Comprehensive analysis of each therapist’s experience, references, and history.
  3. Thorough skills test of the platform.
  4. Independent verification of credentials.

In addition, BetterHelp collects continuous client feedback and deploys ongoing quality control and monitoring to ensure that top-notch counseling services are always provided.

BetterHelp’s counselors are credentialed and vetted by their state, with a minimum of 3 years and 1000 hours of experience before applying.

How BetterHelp Works 

Signing up for BetterHelp is simple. After creating an account and completing a short form, you can choose an alias if desired.

You’ll gain access to message your therapist anytime via desktop, app, or phone. BetterHelp also prioritizes your satisfaction, allowing free therapist changes to ensure the best fit for your needs.

For more detailed information, feel free to read our BetterHelp FAQ.

Ad, keeps our community free. The perspectives presented on this website are genuinely our own and we do not accept money for reviews.

betterhelp logo
betterhelp review

4.5 (7,802+) FROM TRUSTPILOT

Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 24 hours.

✓ Over 35K credentialed professionals

✓ Financial aid available

✓ Subscriptions as low as 65 USD/week, billed every four weeks

✓ Cancel plan or change therapist anytime

20% off your first month through Therapy Helpers

BetterHelp Cost Breakdown in Australia

A person in Australia calculating BetterHelp costs, surrounded by currency symbols and a computer screen showing different pricing options

According to the Australian Psychological Society (APS), standard in-person therapy can cost around AUD 300 per session.

BetterHelp’s costs in Australia are more competitive than traditional therapy, with weekly sessions ranging from USD 65 to USD 100 (around AUD 97 to AUD 149).

Monthly subscriptions cost AUD 387 to AUD 595, offering value with weekly live sessions and in between messaging.

Although BetterHelp operates on a self-pay basis without insurance coverage, it aims to keep therapy accessible.

Financial Aid

Financial assistance is offered to individuals facing affordability challenges, making quality mental health treatment accessible to everyone.

During the onboarding process, you’ll find an option with instructions for applying for financial aid.

As Australians battle with exploding annual healthcare costs, BetterHelp stands out as an excellent option aiming for high-quality service while delivering cost savings.

Payment Options

You can pay for BetterHelp via PayPal, debit, or credit card.

After your first payment, you can access client settings to explore payment options, choosing either monthly or weekly billing through the app or website.

Memberships are flexible—you can keep them active as long as needed and cancel anytime.

What Are People Saying About BetterHelp in Australia?

People in Australia are gathered around a pier and together are praising BetterHelp for its effective and accessible online therapy services

In Australia, BetterHelp has gained quite a buzz. Many people are finding it an effective platform for getting mental health assistance and counseling.

The major appeal lies in its online nature, making therapy easily accessible for those unable to attend in-person sessions for a variety of reasons.

The platform has received a good share of applause, with users attesting that online therapy via BetterHelp is just as beneficial as traditional face-to-face meetings.

They appreciate its user-friendly features and the wide array of therapists to select from, enabling them to find a match for their specific needs.

Dr. Azhar Qureshi

However, not all BetterHelp reviews in Australia are glowing. Some individuals express concerns about the cost, even though their costs are one of the lowest in the industry.

Nevertheless, it’s important to consider other platforms when searching for the best online therapy services.

Despite BetterHelp’s efforts to provide a more affordable alternative to traditional therapy, certain users still find the pricing steep.

Overall, the general consensus among Australians is positive.

BetterHelp online therapy platform is praised for its convenience, accessibility, and ability to facilitate connections with skilled therapists.

Drawbacks to Consider

A person standing at a crossroads, with one path leading to obstacles and the other to opportunities

Let’s discuss some of the downsides of BetterHelp for Australian citizens.

  1. Different Time Zones: A key challenge for Australians using BetterHelp is the time zone difference, as most counselors are based in the US or UK. This can make finding a therapist available during Australian daytime difficult. However, scheduling morning sessions can help, as many counselors offer flexible hours. You may also request an Australian counselor through BetterHelp support, though availability isn’t guaranteed.
  2. No Psychiatric Treatment or Medications: BetterHelp doesn’t offer psychiatrists, so it’s not suitable for those needing psychiatric care, formal diagnoses for benefits, or medication prescriptions, which are complicated by international laws. For these needs, it’s best to consult a traditional psychiatrist, then consider BetterHelp for therapy if desired.
  3. No Rebates: Unlike traditional therapy, BetterHelp doesn’t offer Medicare rebates or accept health insurance coverage. Certain insurance plans may reimburse you partially for online therapy, it is best to check with them to confirm.
  4. No Physical Interaction: BetterHelp’s therapy is entirely online, which may not be suitable for those who prefer face-to-face counseling.

Verdict: Should I Use BetterHelp in Australia?

A person in Australia sits at a desk, contemplating while looking at a computer screen with the words "Should I Use BetterHelp in Australia?" displayed prominently

In conclusion, exploring BetterHelp’s virtual therapy services in Australia reveals a world of possibilities, breaking down barriers and addressing the complexities of the human mind.

The effectiveness of therapy hinges on the connection with your therapist, the trust you establish, and your commitment to the process.

Frequently Asked Questions

Customers gather around a help desk, asking questions. The staff patiently assist, surrounded by shelves of neatly organized products

Are BetterHelp services different in Australia?

Nope, BetterHelp offers the same top-notch mental health services in Australia as they do in the United States, ensuring a consistent and accessible experience for Australian clients.

How long does treatment usually take?

Treatment duration varies based on factors such as your therapist’s experience, the specific issues you’re facing, your commitment to the process, and your environment.

Some people may find relief in 6-8 sessions, while those dealing with complex issues like PTSD might need 10-20 sessions or more. Remember, everyone’s journey is unique!

How does messaging with a counselor work?

It’s like having your own chat room with your therapist! BetterHelp hooks you up with an online therapy room where you can share your thoughts, concerns, and questions as freely as a bird.

Based on their availability, your therapist will swoop in with their feedback. The best part? You can message your therapist whenever you want, and you’ll even get email notifications when they respond.

Can I choose my therapist if I am in Australia?

Absolutely! BetterHelp uses a matching process that takes into account your objectives, location, preferences, and the specific issues you want to tackle in therapy.

And if you feel like your current therapist isn’t quite your cup of tea, no worries! You can request a different therapist at no extra cost. Sometimes, building that awesome therapeutic bond takes a little time, and it’s totally normal to need a few sessions to find the perfect fit.

Who is best suited for BetterHelp services in Australia?

Whether you need individual, couples, teen counseling (through TeenCounseling.com), or group therapy, BetterHelp’s services are tailored to address your specific needs and concerns.

BetterHelp provides a diverse group of counselors specializing in various concerns and needs, ranging from stress, anxiety, and relationships to parenting, depression, addiction, and more.

BetterHelp offers counseling for specific issues like sleep problems, trauma, anger, LGBTQIA+ topics, grief, spiritual concerns, and self-esteem. It’s a great option for those seeking support, especially during isolating times like the pandemic.

However, BetterHelp isn’t suited for severe mental health concerns, prescription needs, or crisis situations; for urgent help, please refer to the hotlines on this page.

What computer and internet connection do I need to access BetterHelp services in Australia?

All you need is a computer, tablet, or smartphone with internet access. Ideally, the internet connection speed is over 50MBPS. Having a webcam and microphone is helpful for video sessions and ensure you’re in a comfortable space during therapy.

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EXPLAINED: Over Half Of Australian Women Suffering From Mental Health Conditions

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About the author

Helen Kaminski, MSc

Helen Kaminski, MSc

Mindful living for a happier, healthier you. I’m a medical writer, Licensed Mental Health Counselor, and a mental health advocate in Warsaw, Poland, with nine years working as a therapist. I hold a Master's in Clinical Psychology degree from the University of Warsaw. I specialize in writing about mental health, using my experiences and academic background to educate and inspire others. In my free time, I volunteer at a Disability Learning Center and go for nature walks. My writing aims to break down mental health stigma and help others feel understood. Social connections are vital to mental well-being, and I am dedicated to fostering communities of support and empathy. By sharing knowledge and personal insights, I strive to create a more compassionate world. Social

8 thoughts on “BetterHelp Australia Review: 2024 Cost, Insurance, Features”

  1. Great review! I’ve been on the fence about trying BetterHelp here in Australia, especially with all the different options available. Your breakdown of the costs and therapist availability really helped clarify things for me. I’m particularly interested in how effective the therapy is for long-term mental health management. If anyone has personal experiences they’re willing to share, I’d appreciate hearing more about how it’s worked for you in the long run.

    Thanks for such a thorough analysis

    Reply
    • Thank you for your kind words! I’m glad to hear that the breakdown of costs and therapist availability was helpful for you. As for long-term mental health management, it can vary greatly from person to person and especially your effort with therapy. If anyone in the community has personal experiences to share regarding the effectiveness of therapy over the long term, we’d love to hear from you. Your insights can be invaluable for others considering their mental health journey. Thanks again for your feedback and interest in BetterHelp!

      Reply
  2. As an Australian interested in accessing online counseling, I signed up for BetterHelp with an open mind. I appreciate BetterHelp’s simple signup process, the breadth of counselors to choose from, and the ability to message my counselor easily between sessions. My assigned counselor has relevant expertise and responds quickly to inquiries, which is invaluable.

    Reply
  3. The initial signup process was easy and I liked being matched to a counselor based on a personal questionnaire. My assigned therapist did have useful credentials and experience with my areas of concern. My goal is still to transition back to seeing someone face-to-face long-term when I’m ready. For now I’m taking advantage of BetterHelp’s financial assistance options. So I’d recommend Aussies give it a trial run if you’re in need of some extra support. Just manage expectations around the virtual experience.

    Reply
  4. Can I just say what a relief to search out somebody who actually knows what theyre talking about on the internet. You positively know how you can deliver an issue to light and make it important. More folks need to learn this and understand this side of the story.

    Reply
  5. Appreciate you breaking down the online therapy landscape. The convenience factor seems appealing. Your analysis provided helpful early perspective.
    Cheers!
    -Charlotte

    Reply
  6. I find the concept intriguing – albeit still somewhat unproven in practice. Your balanced analysis captured both the possible benefits and open questions well. The tech-enabled approach shows promise to augment traditional therapy, even if it may not fully replace the richness of human connection. Thanks for the thoughtful look at this development.

    Reply
  7. Hey, I really liked your article reviewing BetterHelp. I find the whole idea pretty exciting honestly. Now I know an online format can’t perfectly replace actually sitting with someone face-to-face. But these websites seem to offer a convenient alternative that could be meaningful for some folks. I’d be really curious to try it out myself actually, maybe for extra support between regular appointments with my therapist.

    Reply

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