This comprehensive guide will walk you through everything you need to know about using the BetterHelp app for online counseling and therapy.
BetterHelp app: Getting Started
Signing up for BetterHelp is a breeze.
Here is how:
1. Simply answer some questions on the BetterHelp app about your needs and preferences, like therapy goals, preferred communication style (video, chat, or phone), and any mental health concerns you’d like to address.
2. BetterHelp uses a proprietary matching algorithm to pair you with a licensed counselor based on your preferences, desired specialty, and other attributes.
Matching factors can include:
- Therapist qualifications and expertise
- Communication style
- Availability and time zones
- Cultural background
- Gender
- Religion
This tailored matching process helps ensure you’re teamed up with the right online therapist for your unique needs.
No more endless therapist searches or awkward introductions!
Ad, keeps our community free. The perspectives presented on this website are genuinely our own and we do not accept money for reviews.
4.5 (7,802+) FROM TRUSTPILOT
Try BetterHelp
Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 24 hours.
✓ Over 35K licensed professionals
✓ Subscriptions as low as $70/week, billed every four weeks
✓ Financial aid & HSA/FSA
✓ Cancel plan or change therapist anytime
✓ 20% off your first month through Therapy Helpers
Your Pocket Therapist: Communication That Works for You
Once matched to your therapist on the BetterHelp app (as little as 24 hours), you enter your own discreet “chat room” where you and your therapist can connect.
The magic of BetterHelp lies in its flexibility:
| Feature | Description |
| Messaging | Text, send voice notes, or share documents with your therapist anytime. Your therapist is just a message away and usually responds in as little as 24 hours based on their availability. |
| Live individual sessions | Book weekly 30 or 45-minute video, phone, or chat sessions to discuss deeper issues or practice specific skills. Feeling anxious before a presentation? Schedule a quick video chat for some calming strategies. |
| Group sessions | Connect with others facing similar challenges in live, online group classes. Sharing experiences and building support networks can be incredibly empowering. |
Beyond Sessions: Resources at Your Fingertips
BetterHelp isn’t just about scheduled appointments. It’s a comprehensive toolkit for your mental well-being:
- Therapist profiles: Get to know your therapist’s background, experience, and approach before your first session.
- Articles and exercises: Access a library of helpful articles and practical exercises on various mental health topics, from stress management to building healthy relationships.
- Community classes: Connect with other BetterHelp users online in a moderated group class to share experiences and offer support.
Benefits That Fit Your Life and Wallet
Here’s why BetterHelp is gaining popularity:
- Accessibility: Get the support you need from anywhere, anytime, without leaving your home or facing scheduling hassles.
- Discretion: Online therapy removes the stigma associated with traditional therapy, allowing you to seek help discreetly and comfortably.
- Therapist choice: With a wide range of therapists available, you can find someone who understands your needs and fits your communication style.
- Cost-effective: BetterHelp offers various subscription plans, often more affordable than traditional therapy.
Ad, keeps our community free. The perspectives presented on this website are genuinely our own and we do not accept money for reviews.
4.5 (7,802+) FROM TRUSTPILOT
Try BetterHelp
Fill out a brief questionnaire and get matched with an experienced therapist online in as little as 24 hours.
✓ Over 35K licensed professionals
✓ Subscriptions as low as $70/week, billed every four weeks
✓ Financial aid & HSA/FSA
✓ Cancel plan or change therapist anytime
✓ 20% off your first month through Therapy Helpers
A Few Things to Consider
While online therapy offers incredible benefits, it’s important to be aware of some limitations:
- Technology dependence: A stable internet connection is essential for smooth communication.
- Different therapy style: Online therapy can feel less personal than in-person sessions for some.
- Diagnosis and medication: BetterHelp therapists cannot diagnose or prescribe medication.
- Limited session duration: Weekly 30-45 minute sessions might not be enough for complex issues.
BetterHelp 2026: Latest Updates on Insurance, Access & Mental Wellness Insights
Insurance & Financial Accessibility
• BetterHelp online therapy costs around $70-100 per week billed on a monthly or weekly basis, or an average co-pay of $23 per session for insurance-eligible members. www.betterhelp.com/online-therapy
• BetterHelp is currently working with insurance carriers to expand coverage across the United States. Check back to see when your state gets added. (Currently available in-network in 21 states) www.betterhelp.com/insurance
• 137,000+ people used HSA/FSA to pay for BetterHelp in 2024. Use your FSA/HSA debit card like any other debit or credit card on the payment page to pay directly for your therapy sessions. www.betterhelp.com/hsa-fsa-for-therapy
Privacy & Security
• Full data rights: request copy or permanent erasure directly in account settings. HIPAA Notice of Privacy Practices applies to PHI for insured members.
• BetterHelp.com recently received HITRUST certification, recognized as the industry gold standard for information protection and assurance. www.betterhelp.com/privacy
State of Stigma (May 2025)
• BetterHelp’s first global State of Stigma Report (May 2025) surveyed 16,000+ people across 23 countries: 76% agree mental health care resolves personal problems, ~75% say seeking support is wise, yet nearly 3 in 4 see societal attitudes as discouraging, and ~60% hesitate due to stigma. Gen Z faces higher barriers (e.g., 37% view therapy seekers as “mentally weak,” 56% mild/moderate anxiety). References 2024 outcomes (72% symptom reduction) without new stats. www.betterhelp.com/state-of-stigma-report-2025
Social Impact
• The Future of Mental Health Scholarship awards 10 college students studying psychology or related fields with $10,000 each towards their education. www.betterhelp.com/social-impact
Feel Lighter Campaign & Strava Partnership
• BetterHelp’s “Feel Lighter” global campaign (launched early 2026) promotes therapy as preventative mental wellness (“gym for the mind”), featuring an active Strava partnership where users logging activity challenges (e.g., 100 minutes in set periods) receive 30% off their first month of therapy. www.betterhelp.com (homepage or blog for current promotions)
Note: Insurance, pricing, and aid availability vary by location — always confirm the latest details on the linked pages.
BetterHelp: Your Tailored Path to Well-being
Whether you’re facing a specific challenge or simply seeking to improve your mental health, BetterHelp is a valuable resource.
It’s an app that empowers you to prioritize your well-being, one message, call, or video session at a time.
So, take a deep breath, download the app, and discover the transformative power of online therapy on your own terms.
Remember, you’re not alone. BetterHelp is here to support you on your journey towards a happier, healthier you.
As someone with a busy schedule but struggling with some anxiety issues lately, I was attracted to the idea of trying online therapy via BetterHelp after coming across their website. As a tech-savvy millennial I’d prefer flexible options over traditional settings, but still wasn’t sure how the process would work or if it would feel “real” enough. This article did a great job of explaining BetterHelp’s approach and app capabilities!